Advanced Call Features:

• Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue.
• Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
• Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.

Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and LDAP integration.

3CX Pro Key Features:

• Monitor the status of queues by seeing how many callers are in the queue.
• Log staff in and out of queues.
• Review the time your staff logged in and out of queues.
• Wallboards - Display real-time queue and call statistics directly on a monitor.
• Additional queue strategies include:
  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt by Threes - Random
  • Hunt by Threes - Prioritized
• Get instantly notified when callers have been in a queue beyond the set SLA time.
• Meet your customer service requirements by viewing all call events.

Upgrade to 3CX Pro Today!

3CX Pro is a license key only upgrade, meaning all you need to do is purchase the upgrade from us and reactivate the PBX. Take a look at the upgrade pricing here. For more information on the Pro edition, contact us today.